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authentication failed

julien55 Mar 17, 2021 06:43 AM

Hello,

I have two CR300 which worked well, and two servers that can connect to their fixed public IPs. Only those can since the SIM supplier only allowed traffic from the server own IPs.

Server 1 still can communicate but server 2 suddenly cannot. Server 2 reports an error which I never seen as shown below

open failed","authentication failed

I have the TCP password correct, pakbus also, nothing changed, it just stopped working. I do not know which authentication this message is referring to, hence this post.

I suspect some kind of security measure has been deployed on the server preventing comms. Is there some kind of check I can make or specific request I can make to IT to open up a port or something ? Other loggers on that same server 2 still work, and use the same port after the IP address.

Thanks

Nico May 2, 2021 12:29 AM

Solved yet?

What is accesing the loggers from the Server? Loggernet?

Does each server communicate with each logger or is it like Server.A <-> CR300.1 and Server.B <-> CR300.2 ?

What is between the CR300 and the Ethernet? A serial to ethernet converter from Campbell?
Or do you hve CR310's there?

If you use a laptop with Ethernet and go to the CR300 that is not working - can the Laptop talk to it via Ethernet?
Can you talk to the serial-to-ethernet converter device and see its settings via DeviceConfigUtility from either your Server or your Laptop?

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